Full and Custom Diagnostics
Device Diagnostics gives you an option to either create a detailed diagnostic report, or choose a custom diagnosis to check individual components and verify they are functioning correctly. The diagnostic report will contain system information such as software version of the phone, installed applications, information about application permissions, and other information that may help identify potential issues.
As an example, if the camera isn’t working from inside a particular application you can run a custom diagnosis to test the camera. If the camera passes that diagnostic test, the issue is probably software-related and not a camera hardware problem.
Detailed Bug Reports
For even more detailed information, there is an option to file a bug report. If you encounter a problem such as an app that consistently crashes whenever you perform a certain function, connectivity issues under specific conditions, or from the example above an application isn’t able to access the camera, than you can run the eDIAGNOSTICS app as soon as you experience the failure. If your IT allows access to the app, you are able to collect the necessary data from the system’s various log files and send that data to Pepperl+Fuchs ecom’s development team where it can be analyzed to identify the issue.
The ability for any user to create the log files needed significantly cuts down on downtime by eliminating the need to send the device off to have the logs manually collected. It also makes it easier to analyze issues that may be difficult to replicate or can be only be replicated in a specific location.